A European AI Assistant Struggles to Win Over Users
Enthusiasm was palpable in front of a user's Mac, a machine familiar for a decade. He was ready to install a revolutionary AI assistant, developed by an ambitious European startup, which promised to outdo giants like ChatGPT and Claude when it comes to collaboration.
Demonstrations of the tool had piqued the user's curiosity for weeks. It was presented as an intelligent companion, capable of truly understanding its users. However, the onboarding experience turned out to be quite different from what he had imagined.
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In less than a minute, the user was facing a complex interface. Unique configuration panels, input fields with obscure labels and permission settings buried under several layers made the task arduous. For a UX designer and strategist with more than ten years of experience, this complexity was bewildering.
He could not help thinking of those who lack his experience. How would his parents or his neighbors navigate such a maze? This raises questions about the accessibility of these technologies for the 70% of people who already fear being left behind by generative AI.
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