Adecco: Agentforce Coworker Rolled Out to 27,000 Employees

Adecco expands the Agentforce Coworker assistant from Salesforce to 27,000 employees across more than 40 countries, following a pilot conducted in the UK and France. The group highlights time savings related to agentic AI, without independent validation and without a communicated completion timeline. This scaling is supported by a multi-year agreement with Salesforce valid until 2027.

Claimed Time Savings, Without Independent Verification

During the Dreamforce 2026 keynote in San Francisco, Denis Machuel stated that the use of agentic AI had allowed Adecco recruiters to reduce their working time by 35% to 40%, and that the company had successfully placed an additional 20,000 people over the year, attributing this result to improved exchanges. According to CX Today, this data comes from the company itself and has not undergone independent validation. In March, Adecco indicated in the UK that it had achieved a 15% time savings, accompanied by shorter recruitment timelines, increased fill rates, and reduced service costs. No usage or productivity indicators regarding the UK and French pilot were communicated in September. CX Today also mentions 2.6 million agent interactions this year, while the group refers to over 2.5 million since April 2025, with different timeframes and no clarification on the counting method. Machuel also asserted that AI should be deployed with employees, not against them.

Ongoing Global Deployment, Without Announced Deadline

Adecco has launched the deployment of Agentforce Coworker in over 40 countries, integrating agentic AI into the processes of 27,000 employees. No date has been set for the completion of this deployment. The group states that agentic AI is already being used in the recruitment flows of ten countries representing 50% of Adecco's revenues, without specifying whether this refers to the group's revenues or those of the Adecco unit. The March communication mentioned around 27,000 recruiters, while the September update speaks of 27,000 employees covered by the implementation.

Operational Functions and Database Utilized

According to Adecco, Agentforce Coworker, the Salesforce AI assistant designed for corporate staff, is integrated into the Salesforce platform, relies on Claude from Anthropic, and is involved in sales and recruitment operations, including managing relationships with clients and candidates. The group claims it centralizes access to all data, systems, and knowledge that were previously scattered across multiple tools. Teams can use it to identify the most important prospects, develop sales briefs, complete information on prospects, and check the status of leads across different departments. Recruiters also have the option to select candidates and initiate pre-screenings, which can be conducted by recruiters or onboarding agents. Adecco specifies that the tool will leverage the context of over 2.5 million agent-candidate interactions recorded since April 2025.

Contractual Framework Until 2027 and Planned Geographic Expansion

This deployment occurs under a multi-year contract signed in March with Salesforce, covering the period until 2027, which provides for unrestricted global access to Agentforce 360, this notion of "unlimited" being defined by Adecco's Agentic Enterprise License Agreement. At the time, the group associated this contract with the goal of having agentic AI contribute to more than half of Adecco's revenue by the end of 2026. According to the roadmap presented in March, it was planned to add agents in the UK, expand the implementation in France and other major markets, as well as strengthen agentic capabilities in hubs located in India, Poland, Mexico, and Morocco, whether nearshore or offshore. Denis Machuel summarized the ambition by mentioning unified access to candidate history and client context, while emphasizing the rapid adoption observed during the pilot.