Bosses Test Muse for Automation and Negotiation

Executives from KPMG, Adobe, Anduril, and Zendesk are already delegating personal tasks to AI agents. While they report savings, reservations, and expense management, they still maintain control over final validation. Meta's Muse emerges as the most frequently mentioned tool, while other solutions are also gaining interest.

Reported Savings and Human Oversight by Executives

Tom Eggemeier, CEO of Zendesk, reports that Muse renegotiated his phone and internet plans, allowing him to save about $2,000 per year. He believes the agent could generate even more savings with deeper usage. At KPMG, Todd Lohr states he has encountered no issues with personal AI and recommends implementing agents to verify other agents, systematically checking results. Jeff Miller, Chief Marketing Officer at Anduril, specifies that he never allows his AI tools to send messages or make purchases without his final approval, even though he gives them access to his banking data and email. He claims to trust the security of the tools while retaining the final decision for each action.

Tasks Handled: Travel, Health, Expenses, and Services

The executives interviewed delegate a wide variety of tasks to their AI agents. Jeff Miller has used these solutions to finalize six months of expense reports, recruit a new dog walker, and renegotiate his insurance contracts. Eric Snowden, Senior Vice President of Design at Adobe, had a restaurant reservation organized in Amsterdam during a conference and scheduled an appointment for a flu vaccination. Todd Lohr at KPMG primarily uses AI for travel arrangements and has experimented with automating home security and cameras. Umesh Sachdev, CEO of Uniphore, has connected Muse to his social media accounts to receive alerts on emerging topics or personalities, notably via X and LinkedIn.

Tools Used and Personal Use Cases Cited

Meta's Muse is the most frequently mentioned personal agent by executives, alongside ChatGPT. Muse is described as popular, while Instinct is also attracting attention. These agents are designed to connect to private accounts such as banks, emails, and calendars, and can act autonomously online. Eric Snowden believes Muse is accessible to non-technical individuals and is willing to pay for a subscription for this type of service.

Increasing Adoption, with Assumed Safeguards

Executives from KPMG, Adobe, and Anduril report using personal AI agents and assert that they are integrating these tools into their daily lives. All emphasize the necessity of retaining final validation before any action taken by the AI, even as time and cost savings are observed and incidents have already been reported. Jeff Miller describes personal AI as "crazy" and also uses it to enhance his fitness routine, while Anduril is developing autonomous defense technologies. Tom Eggemeier is leading a transformation at Zendesk towards an organization where AI agents take on an increasing share of the work. Umesh Sachdev indicates that he has developed numerous internal agents for professional use.