ChatGPT Work: an Admin Plugin to Manage IT

OpenAI offers an Admin plugin for ChatGPT Work and Codex to consolidate analyses and administrative actions into a single thread. At OpenAI, workflows managed in Slack via ChatGPT Work have handled approximately 45% of tickets while adhering to existing permissions.

At OpenAI, about 45% of tickets resolved by workflows

Within OpenAI, the deployed workflows addressed around 45% of the support ticket volume at the time of the report. A ChatGPT Work agent in Slack manages IT requests, sorts and processes tickets, retrieves context, checks approved policies, executes supported tasks, and escalates exceptions. ChatGPT Work has also enabled the conversion of ticket history into operational health dashboards, providing continuous visibility into service performance. According to the team, this visibility has helped eliminate the backlog and changed the way they operate, with prioritization and planning based on real-time data, even as support volume nearly doubled. For Kunal Malik, Global IT Head at OpenAI, the plugin directly links the question asked to the next supported action, accelerating understanding and intervention while maintaining the same permissions and controls. The adoption of the plugin illustrates a broader shift in the use of ChatGPT Work and Codex by OpenAI's IT team, which now consolidates context and workflow in one place.

Daily tasks and automations without dedicated engineering

The Admin plugin allows for the execution of daily tasks from ChatGPT Work and Codex: tracking activity and credits, identifying support needs and credit limit approaches, managing members and groups, onboarding and offboarding operations, reviewing effective permissions and access diagnostics, controlling access to features and models by role or group. It also enables modification of usage limits for a member, group, or workspace, analyzing requests in light of usual usage, and accepting or rejecting them while providing context. The plugin can automatically handle periodic checks or numerous requests without the need to develop a custom solution. Pending requests can be transferred to Slack or Microsoft Teams, where authorized personnel can validate or reject them directly on those platforms. It is capable of monitoring access requests to features, automatically granting access based on predefined criteria, and directing exceptional cases for manual review. Each automated process confirms that changes have been applied correctly. According to OpenAI, these automations reduce manual oversight, better enforce policies, and free up time for decisions requiring judgment, all while maintaining administrator control.

Unchanged permissions, structured results, and prior checks

The plugin operates solely within the framework of already defined roles and permissions and does not grant additional rights. For each request, it links administrator instructions to a supported read or write operation and then provides a structured response. The functions of the Admin Console are accessible in ChatGPT Work and Codex as tools that take permissions into account, while adhering to workspace rules and required validations. Administrators have visibility into each modification, including the request made, whether the action was successful, the elements modified, and can anticipate actions with broader impacts. In a single conversation, they can ask questions, explore details, make an authorized change, and confirm the outcome. OpenAI presents this consolidation of analyses and actions as a means to maintain security, productivity, and budget compliance, in the face of tasks made heavier by tool dispersion.

Getting started via ChatGPT workspace settings

The Admin plugin for ChatGPT Work and Codex is offered by OpenAI. To get started, it should be activated in the ChatGPT workspace settings and then installed from the plugin catalog in ChatGPT Work, whether on the web application or the desktop version. Once installed, it allows, according to OpenAI, for daily tasks to be accomplished more quickly and uniformly.