OpenAI: 20 Million Users for ChatGPT Work, Prices Drop

OpenAI is betting on ChatGPT Work to democratize the use of AI agents. Thibault Sottiaux, head of core products, claims 20 million users and an 80% price reduction with Luna, announced as permanent. The offer is included in the Plus plan at $20 per month, featuring a minimal interface, voice capabilities, mass document processing, and significant investment in security.

Claimed Adoption and Price Reduction with Luna

Thibault Sottiaux announces that OpenAI has reached 20 million users for ChatGPT Work and observes that "the world seems ready," which he links to an adoption he describes as "incredible." He highlights an 80% price reduction with Luna, presented as a permanent adjustment. According to him, cutting-edge capabilities are becoming less expensive over time, and this trend is expected to continue, with the goal of providing more utility for the same amount. He specifies that a user can pay more for increased usage, while projecting that it will be possible to do as much as today for a lower expense in six months. ChatGPT Work is included in the Plus plan at $20 per month, a price cited to illustrate the willingness to pay when perceived value is higher. Sottiaux summarizes the economic logic through the relationship between delivered utility and willingness to pay, while analysts emphasize OpenAI's interest in mastering the application relationship with the user.

A Reduced Interface and Voice for Natural Uses

Thibault Sottiaux describes the goal of designing highly capable models and integrating them in the simplest and most enjoyable way into users' lives. He believes that sometimes it is necessary to step back to allow the model to express itself, with a minimal interface and very natural interaction. He cites the launch of ChatGPT Voice, which is experiencing strong growth, and emphasizes the naturalness of oral conversation with the tool. He envisions an evolution towards even more natural interactions over time and asserts that the technology adapts to humans, without requiring users to learn how to use the application.

Highlighted Capabilities and Continuous Iteration

Thibault Sottiaux takes the example of GPT 5.6, presented as an advancement for general work due to its ability to process a large volume of documents, generate quality slides and reports, and conduct in-depth research. He describes ChatGPT Work as a discovery product, where OpenAI identifies areas where models perform best and then builds products around these capabilities. This approach includes a discovery aspect for OpenAI itself, described as a "magical and fun" experience. He mentions an iterative deployment based on collecting feedback and learning from real usage, with continuous improvements.

From Codex to Agents for All, with a Clear Mission

Thibault Sottiaux recalls that Codex was initially designed for a forgiving technical audience, with early exposure to certain capabilities, but believes that current maturity justifies a rollout to a much broader audience. The stated intention is to bring the power of coding agents to everyone, after adaptation for security, convenience, and mobile and web accessibility, to make it available to the largest number of people. He also aims to showcase uses beyond writing assistance or personal advice, asserting that ChatGPT can autonomously perform very complex tasks in a pleasant and secure environment. He ties this trajectory to OpenAI's mission of "bringing everyone along." Sottiaux also indicates that he oversees core products, from the API to ChatGPT and Codex.

OpenAI Claims to Limit the Use of Emails and iMessages

The issue of access to emails and iMessages is raised, with a deployment announced "today." In response, Thibault Sottiaux emphasizes the importance of choosing safe and aligned models. He states that a very significant portion of OpenAI's investments concerns security, the security approach, and the publication of honest benchmarks, and asserts that their models are world-class on these subjects.