OpenAI: ChatGPT Redefines the Boundaries of Jobs in Business

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Key Takeaways

1OpenAI studied 800,000 work messages on ChatGPT, revealing cross-professional usage.

243.5% of requests on ChatGPT pertain to tasks from other professions, according to OpenAI.

3Small businesses are adopting ChatGPT to manage specialized tasks without experts.

💡Why it matters — This trend could transform the skill structure required in small businesses, reducing reliance on external experts.

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Full Analysis

OpenAI: ChatGPT Redefines the Boundaries of Jobs in the Workplace

OpenAI reports that an increasing number of workers are using ChatGPT to perform tasks outside their profession. The company refers to this phenomenon as "task crossover." Among more than 800,000 work-related messages analyzed, 43.5% of job-specific queries pertained to a different profession. Marketing and engineering tasks are the most frequently overlapping. Users are taking on work that was previously reserved for specialists, such as contract reviews, data analysis, and website troubleshooting.

In small businesses, non-specialists are particularly likely to use AI for marketing tasks.

The effect is more pronounced in small businesses, where teams of specialists are less common. OpenAI views this usage data as an early signal of a shift in job profiles, even before job titles or descriptions adapt. OpenAI classified the tasks using the American professional database O*NET, which associates activities with standard job profiles. It excluded common tasks such as writing, summarizing, and planning.

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