OpenAI Launches ChatGPT Wallet with Biometric Authentication

OpenAI introduces ChatGPT Wallet, a service that allows its AI agents to make purchases on behalf of the user with validation required for each transaction. The launch initially targets major Pro subscribers in the United States, relies on American Express, Mastercard, and Visa, and is already facing bans from several large companies.

Limited Deployment and Restrictions at Companies

ChatGPT Wallet is being rolled out for Pro subscribers in the United States, restricted to individuals aged 18 and older. OpenAI plans to collaborate with businesses, banks, and payment networks to learn from initial usage and expand availability thereafter. Several companies prohibit the use of AI agents for making purchases, including Delta and United Airlines. Amazon also enforces this ban.

Functionality, Security, and Payment Validation

AI agents can search for and select items, but each purchase must be approved by the user. Payments are processed without the agents having access to the actual credit card information. A security check is required for each transaction, using Face ID or fingerprint, similar to methods employed by Meta Muse. Each approval generates a clear record of the purchase, which can facilitate dispute resolution. Merchants receive a payment token instead of card data. To activate the service, the user must provide their payment information to the chatbot, with a single entry required according to OpenAI.

Partnerships, Benefits for Holders, and Business Model

OpenAI has established partnerships with American Express, Mastercard, and Visa for ChatGPT Wallet. The company states that cardholders retain their usual rewards points and protections. Chaya Nayak, head of monetization and payments products at OpenAI, emphasizes that the goal is to focus on merchants and network partners to build a safe and user-friendly foundation. OpenAI is not yet charging a commission on purchases made through this system.