Singular Bank Revolutionizes Private Banking with ChatGPT and Codex

Singular Bank Leverages AI to Transform Private Banking

Singular Bank, a private institution located in Madrid, has integrated cutting-edge technology into its daily operations. Thanks to Singularity, an internal assistant powered by ChatGPT and Codex, bankers can now analyze client portfolios in real-time, efficiently prepare for meetings, and generate compliant follow-up communications. This innovation allows Singular Bank's bankers to save between 60 and 90 minutes per day, giving them more time to focus on personalized client advisory rather than document preparation.

Before the introduction of Singularity, analyzing client portfolios required navigating through multiple systems to extract and reconcile data, a time-consuming process. Now, bankers can instantly access crucial information about a portfolio, such as concentration risks or imbalances. Singularity also provides action recommendations, such as reducing concentration or securing gains. This enables bankers to focus on strategic advice rather than data analysis.

“Instead of sifting through data, the banker leads the conversation,” explains Javier Marín, CEO of Singular Bank. “They can say: you are up 38% overall, but with a strong concentration on a few positions—the next step is to protect what you have gained. The conversation becomes less operational and more focused on what to do next and how to add value.”

After each meeting, Singularity assists bankers in drafting personalized follow-up communications and identifying next steps. Being integrated into the bank's core systems, every output is captured and structured, enhancing traceability and making reports more reliable.

Significant Time Savings

Singularity enables bankers at Singular Bank to save valuable time on several daily tasks:

• Meeting preparation: from 20 minutes to less than 1 minute
• Call reports: from 15–20 minutes to less than 30 seconds
• Investment arguments: from 10–15 minutes to ~20 seconds
• Client communications: from 5–10 minutes to less than 30 seconds

In 30 days, over 3,500 operations were performed, averaging 120 per day across 19 different workflows. Since outputs are generated from approved data sources and structured workflows, the bank reports more consistent communications and better traceability for regulatory reports. This allows bankers to act more quickly without compromising regulatory standards.

Towards Enhanced Expertise

The use of AI has not diminished the expertise of Singular's bankers. On the contrary, it enables them to apply their judgment with greater precision and speed. By reducing preparation time and accelerating decision-making, Singular Bank provides its bankers with more time to build strong relationships with their clients, a major asset in the private banking sector.