Uber Rolls Out ChatGPT Work to Its 30,000 Employees

Key Takeaways

1Uber expands ChatGPT Work to its 30,000 employees after a pilot with 1,000 people

2The company does not disclose the cost and plans to assess the impact through usage

3OpenAI collaborated on the integration of the chatbot, amid competition with Anthropic

Why it matters : This deployment marks a milestone in the large-scale adoption of generative AI within a major company, while illustrating OpenAI's strategy in the professional market.

Uber is extending the use of ChatGPT Work to all of its 30,000 employees after a pilot conducted earlier this year. The company has not disclosed the costs and plans to assess the impact through usage. OpenAI has worked on connecting the chatbot, as part of a broader move by the publisher towards enterprise offerings.

Uber measures usage without disclosing costs, relying on AI "pods"

Uber has not communicated the amount invested in the deployment of ChatGPT Work. Sumanth Sukumar, Vice President of Engineering, specifies that the company will observe how employees use the tool, the types of workflows created, and the impact on their efficiency. The results will be evaluated and will help guide the future deployment of AI within the company. Uber also indicates that OpenAI has closely collaborated on the integration of the chatbot. Earlier this year, 30 AI engineers were paired with internal teams for two weeks to automate key parts of their work. According to Sumanth Sukumar, these "AI pods" highlighted numerous opportunities by combining technical expertise with business knowledge. Uber's approach is to provide AI tools across the company while allowing teams to experiment. However, Uber has not yet precisely determined how employees will use ChatGPT Work.

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The entire workforce shifts to ChatGPT Work after a pilot

Uber will now equip all of its 30,000 employees worldwide with ChatGPT Work. This rollout follows a pilot conducted earlier this year with 1,000 employees from various departments, including finance, operations, and products. The announcement of the expansion of the partnership with OpenAI was made on a Thursday. ChatGPT Work, introduced in July, is an AI agent designed for enterprise use and deployable for various workflows.

What the initial test achieved at Uber

According to Sumanth Sukumar, about 80% of the initial pilot users were not engineers. The reported uses include analyzing complex operational data to identify trends and formulate recommendations, locating training materials for different markets and languages, as well as creating customized interactive dashboards for daily work management.

OpenAI accelerates in the enterprise space in the face of Anthropic

OpenAI is rapidly developing its enterprise business as it faces competition from Anthropic. Long perceived as a consumer brand, the company behind ChatGPT has quickly attracted a business clientele, while other AI players have struggled to keep up.