Uber Launches ChatGPT Work for Over 30,000 Employees

Key Takeaways

1Uber is rolling out ChatGPT Work to all its teams after a pilot with 1,000 people

2The tool integrates with Google Drive, Gmail, Google Calendar, and Slack, and provides access to OpenAI models

3GPT-6.1 Sol will be the default capability, with internal support and training

4Uber and OpenAI announce a public follow-up on adoption and results

Why it matters : This deployment marks the first widespread implementation of an agentic platform of this kind at the scale of a large enterprise, with expanded access to OpenAI's AI tools.

Uber expands the use of ChatGPT Work to all its teams, following a pilot conducted with 1,000 people. The tool integrates with the applications used internally and will provide access to OpenAI's portfolio of models, with announced monitoring of usage and results.

Announced Monitoring of Adoption and Effects

Uber and OpenAI plan to communicate throughout the deployment regarding adoption, use cases, and measurable results. This expansion is part of Uber's broader AI strategy and its collaboration with OpenAI. Greg Brockman, president and co-founder of OpenAI, views the opening of ChatGPT Work to tens of thousands of employees as a significant step towards accessing the company's AI capabilities and tools. He notes that Uber teams will be able to use OpenAI's portfolio of models and agents to tackle more complex tasks and connect their daily tools.

Timeline and Scope of Generalization

The deployment of ChatGPT Work within ChatGPT Enterprise begins today at Uber. Access is set to extend to more than 30,000 employees worldwide, following a pilot conducted with 1,000 collaborators. Praveen Neppalli Naga, Uber's Chief Technology Officer, states the goal is to equip every team with the tools to innovate and solve problems, calling this generalization an exciting milestone and expressing anticipation for what the teams will create.

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Offered Functions and Connections to Internal Tools

ChatGPT Work provides a connection with Google Drive, Gmail, Google Calendar, and Slack. With these integrations, employees can conduct information searches, draft briefs for meetings, create presentations, process data, and perform tasks across multiple applications. Uber employees will benefit from access to all of OpenAI's models as well as multimodal features, including voice generation and image creation.

Default Model and Team Support

GPT-6.1 Sol is expected to be the default capability in ChatGPT Work, accompanied by a description highlighting the trade-off between efficiency and cost. The implementation relies on Uber's internal AI skills library, validated integrations, and a specific training program covering areas such as operations, finance, marketing, and product. Developers and engineering teams will continue to use Codex to accelerate software creation. ChatGPT Work is described as an agentic platform designed to handle complex, multi-step tasks, and its deployment is presented as the first enterprise-wide generalization of an agentic platform dedicated to knowledge work.